LTC Operations

• Financial Metrics | Manage & monitor operating and capital budgets

• Customer Satisfaction Program | Build and maintain

• Regulatory Compliance | Adhere to State & Federal Regulations

• Risk Management Program | Safety & Workers Comp Prevention

• Training Program | New hires and standing employees are adequately oriented and trained to perform their duties

• Assist with Recruiting | Administrator and other department positions

• Business Development Support | Marketing strategy and action plan

• Monitors other key performance indicators and intervenes as appropriate

• Proactively report areas for opportunity to improve the facility and prevent issues that would negatively impact the operations

Government Affairs

• Connect with Elected Officials who represent the Operators facilities on a Federal, State, County and local level(s)

• Advocate for legislation affecting the LTC industry

• Tours of Facilities | Build PR

• Create a two-way Relationship | Leverage support in crisis mode or instances of need

• Improve relationships with the Public Health Department, Neighbors, Families, Media

Workplace Coaching, Mentorship & Process Improvement

• Communication | Build out an effective and functional process

• Culture | Determine areas of improvement to maximize employee investment

• Conflict Resolution | Identify pain points and provide recommended interventions